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the relationship has ended up more like a partnership
Clapperton Media
Rareform designed my website at clapperton.co.uk and they have been responsive, really good at hand-holding, and listened not just to the brief but insisted on getting an idea of what my objective was rather than just making something that looked pretty. If you need a website designed but also need it to deliver for you, I'd recommend them; the relationship has ended up more like a partnership than a supplier/customer thing.